UX in Elder Care Support System

• Profit for the business
• Attract new customers and retain existing customers
• Receive payments from all the clients (monthly or yearly including registration and one time payments)
• Maintain and make decisions on Payrolls
• Medical care
• Pharmacists
• Psychologists
• Home maintenance care
• Home aids
• Drivers/transporters
• Techie and maintenance costs of software
• Manage accounting
• Financial costs of home
• Marketing and advertising
• Maintain operational efficiency, effectiveness and minimize liability
• Ensure reliable employees (check for proper immigration documents and status)
• Ensure proper employee recruitment criteria
• Avoid any law suits
• Recording employee and client ratings to improve process and help retain both groups
• Decision on new employee training on various clients and also business trainings
• Track workforce for no discrepancies
• Ensure clients are understanding what they get and what to expect
• Overall process monitoring
• Employee and client on-boarding
• Matching employees with the patients
• Planning for ad-hoc emergency situations and incident management
• Scheduling service
• to manage employees/professionals
• everyday chores/activities for the elderly
• Partner with agencies
• House hold item delivery including groceries
• Hospital services
• Funeral services
• Overall house cleaning and maintenance
• Services/Teams for extras viz., grooming them, shopping for them etc..
• Central location for:
• Transportation
• Pharmacy/medications
• Meal support
• Relationship management
• Communication with the family, partner agencies, employees, service providers (caregivers, doctors…) and the elderly
• Reducing cost
• Minimizes interference/support calls to the business
• Streamline transportation and communication between various people involved – minimize conflicts and slippages
• Operationally organized for multiple clients
• Recognizing and managing continually changing requirements
• Integration/Compatible with client insurance and medical providers
• Differentiate and be the best as compared to competitors
• Simple and intuitive design
• Great satisfied service generating excellent word of mouth publicity
• Customer safety, satisfaction and engagement (People don’t want to feel old)
• Strengthen relationships between clients and personal relationships.
• Minimize disruptions by arranging alternatives and backups
• Improve customer life expectancy through proper care and by improving their quality of life
• Preserve the elderly's dignity and independence by involving them in whatever activity they like
• Personalized, convenient and flexible care for different client needs
• Streamline supplies per care type and per clients:
• Healthcare items/supplies.
• Personal care items.
• Home care items (e.g., dishes, household maintenance, etc.)

They are concerned only on managing the care for a single person

• Best, reliable, affordable care from a reputed agency out in the market
• Approachable, prompt and reliable service
• clear communication of cancellation policies with the client
• Accessible data on the employee profiles
• Schedule if needed, to meet the team for personal updates/build care plan/build personal relationship with the team/building knowledge of the elderly general characteristics.
• Single Point of contact/primary liaison available 24/7 on call to check on the status if required even via messaging system that supports photo sharing on daily basis of the elderly
• Staying organized and as stress-free as possible.
• Best quality of care/service to ensure family member is happy/comfortable.
• Accurate, prompt and frequent update on the elderly. Daily report sharing. Communication of daily status updates.
• Communication to additional family members in case of emergency
• Communication with the caretakers and access to their profiles if needed
• Ensuring proper daily chores of the elderly including hygiene
• Organizing recreational activities (Dress them up if that makes them happy, take care of pets if any)
• Trust and safety
• Trust that the senior isn’t being taken advantage of.
• Managing finances and bill-pay (for the elderly person).
• Financial security/management including insurance.
• Transparency in communication with family/other loved ones.
• Maintaining mental strength with a support group.
• Sharing responsibilities as needed
• Not tied to a specific location.
• Family members can still check in/participate in care from anywhere.
• Opens up the family network, as you don’t need to be in close proximity

• Primary caregivers -- highly involved in using the service, involved family members
• Secondary family members -- less involved, fewer updates
• Children -- grandchildren, nieces, nephews
• Friends

• Caregiver
• Primary care physicians
• Physical therapists
• Pharmacists
• Mental health: psychologist, psychiatrist
• Home health aids
• Socialization and companionship
• Grocery shopping / household maintenance

• Customer facing contact POC
• Business owner
• Financial manager (customer-facing)
• Insurance coordinator
• Billing staff (internal business side)
• Marketing staff
• Accounting staff
• Transportation
• Drivers
• Coordinators
• Custodial staff / facilities
• Regulators/home inspectors
• Marketing / sales staff
• Onsite manager / director
• Techie team
• Translator / linguistic services (bilingual staff)

• Government agents
• Social security agents
• Religious services
• Funeral home coordinators
• Hospice care
• Social workers

• Be happy, maintain good health
• Reduce stress and conflicts

• Maximize profit
• Retain clients and employees
• Ensure client satisfaction thus improving their business
• Provide best and easy updates to the client, integrate and co-ordinate with all the 3rd party services, comply with all the regulations
• Avoid possible legal issues/ conflicts/ miscommunications/ license issues

• Get paid constantly
• Gain experience and step ahead in their career
• Provide best experience to the client, thus improving agency profile, thus making their position in the agency safe for longer period if needed
• Be happy and satisfied for being help to the elderly

• Keep their parents/elderly happy at their house and not have the guilt of sending them to a home
• Quality and peaceful life
• Affordable, reliable, prompt, effective and efficient care
• Variety of service offerings to minimize frequent intervention and self responsibility
• Quick and easy access to elderly's health and day-to-day updates

• Proper system to handle daily medication, monthly check-ups and consultation

• Number of clients and years of establishment details to showcase the agency’s credibility
• Log and track payments and leaves of employees
• Log employee records, activity tracker
• Maintain client records, frequent updates, profile history, license records and their expiry alerts
• Alert to clients on payment due dates, other one time payments
• Employee training documents and attendance sheet
• Maintain medication history

• Log into daily activity tracker (medication, mood, sleep, food)
• Provision to review elderly records (mainly medical)
• Log complaints/comments if any
• Access to training documents
• View payroll account statements

• Rating employees by the elderly if they can, to track their happiness and satisfaction with various care coordinators
• Track daily reports, activity tracker (food, sleep, mood, medications)
• Track and record medical consultations and comments
• Alert for payments to avoid slippages
• Access care coordinator and doctor profile for confidence and trust on them and provision to rate and comment on their service
• Log complaints and ratings
• View and enroll various service options provided
• View and register service options covered under health plan

1. Log into the care coordinator profile
2. Choose the client profile they are working for
3. Choose the daily activity logger option
4. Create a new one for that particular day if it is the first time they log for the day, else choose an already created log for that day
5. Log the details about the elderly activity information at hand
6. Save it
7. Exit the application

1. Log into the care coordinator profile
2. Choose the client profile they are working for
3. Check for any appointments for that particular day
4. View/ edit / add / delete appointment type, time, date
5. Save changes
6. Review changes
7. Exit application

1. Log into the care coordinator profile
2. Choose the client profile they are working for
3. Check for any 3rd party services availed
4. View/ edit service date/time/type
5. Exit Application

1. Log into the care coordinator profile
2. Choose the client profile they are working for
3. Check for any 3rd party services availed
4. Check if payments are made for the availed service
5. If not add it to the current invoice to the client
6. Alert the client regarding the availed 3rd party service and the charges added for the same
7. Exit Application

1. Log into the care coordinator profile
2. Choose the client profile they are working for
3. Add services availed
4. Edit/update/add information on emergency preferences
5. Save changes
6. Exit Application

1. Log into the care coordinator profile
2. Choose the client profile they are working for
3. Check for client family POC details
4. Send a personalized message to the POC in case of low emergency
5. Check for any personal phone number to contact in person in case of high emergency
6. Exit Application

1. Log into the care coordinator profile
2. Choose the client profile they are working for
3. Choose ‘medical record review’ option
4. Check for the overall summary and health history, medication details, daily activity history
5. Exit the application

1. Log into the care coordinator profile
2. Choose personal profile information
3. Check for information regarding personal payroll and pay slips
4. View payments made to employees working under
5. Download/ view payment records if needed
6. Exit application

1. Log into the care coordinator profile
2. Check for self-improvement and training documents
3. View all the available training records
4. Read/Provide comments
5. Exit Application

1. Log into the care coordinator profile
2. Search for employee well being options
3. Report/log comments or complaints
4. Post/submit the message
5. Exit application